Adding Optima as a Predecessor in CIC Platform

Overview

To receive support for Optima-related services, consumers must add OPTUMRX CORE PLATFORM - OPTIMA as a predecessor in the CIC (Configuration Item Catalog) platform. This is a mandatory step that enables proper support routing and ensures your requests are handled by the appropriate Optima support team.

Prerequisites

• Access to the CIC platform at https://cic.optum.com
• CI SLO (Configuration Item Service Level Owner) permissions

Step-by-Step Instructions

Step 1: Access the CIC Platform

1. Navigate and Login to https://cic.optum.com/CICentral/Ci_Central.aspx

Step 2: Search for Your Configuration Item

1. Use the search functionality to locate your CI
2. Search using your CI name
3. Select your CI from the search results to open it

Step 3: Navigate to the DR Section

1. Once your CI is open, locate the DR (Disaster Recovery) section
2. Click on the DR tab or section

Step 4: Manage the DR

1. Within the DR section, find and click on Manage
2. This will open the management interface for your CI's dependencies

Step 5: Add Optima as your Predecessor

1. Look for the option to add a predecessor or dependency
2. Search for and select OPTUMRX CORE PLATFORM - OPTIMA from the available options
3. Add OPTUMRX CORE PLATFORM - OPTIMA as a predecessor to your CI
4. Save the changes

Important Notes

• CI SLO Action Required: This action must be performed by the CI SLO (Configuration Item Service Level Owner)
• Mandatory for Support: Adding Optima as a predecessor is required to receive any Optima-related support
• One-Time Setup: This configuration only needs to be done once per CI

Support

If you encounter any issues during this process:

1. Verify you have CI SLO permissions
2. Ensure you're using the correct CI name
3. Contact the Optima support team if you need assistance with the configuration

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