RuleCraft ServiceNow

• RuleCraft Assignment Group for Change Request: ORx_Platform_Rulecraft-CHG - ServiceNow Link
  • For Change Management.
  • Use this Group for the Change Request created by RuleCraft.
• RuleCraft Assignment Group for Support: ORx_Platform_Rulecraft-SPT - ServiceNow Link
  • For production issues to troubleshoot or investigation we open incident ticket and assign them to this support group.
  • Use this Group in case any Support is needed from RuleCraft.

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By Parth Shah, last updated on 19 November 2025.