Optima ServiceNow¶
- Optima Assignment Group for Change Request:
ORx_Platform_Optima-CHG- ServiceNow Link- For Change Management.
- Use this Group for the Change Request created by Optima.
- Optima Assignment Group for Support:
ORx_Platform_Optima-SPT- ServiceNow Link- For production issues to troubleshoot or investigation we open incident ticket and assign them to this support group.
- Use this Group in case any Support is needed from Optima Platform.
Optima CI¶
Optima CI / Business Service (in ServiceNow)
- OPTUMRX CORE PLATFORM - OPTIMA
Optima Consumers¶
| Consumer | Business Service (in ServiceNow) | Assignment Group (in ServiceNow) |
|---|---|---|
| UWCM (Underwriting Case Management) | ORX UNDERWRITING CASE MANAGEMENT SYSTEM |
OptumRx UWCMS - SPT |
| Genoa OptiMed | GENOA OPTIMED |
Genoa OptiMed - CHG |
| UPP (Universal Pricing Platform) | PRECISIONRX |
ORX-UPP-CHG |
| Enablers | MODERN RXPRICING |
Modern_RxPricing_Support |
| RxComet (Coassist) | RXCOMET CLIENT ONBOARDING MAINTENANCE AND ENGAGEMENT TECHNOLOGY |
PBM-CLIENT-EXP-RxCOMET_METEOR-CHG |
| NARCOS (PharmacyCentral) | ORX PHARMACY CENTRAL |
ORX Pharmacy Central - CHG |
| OWCA | WC Central Data Store - CHG |
|
| Task Master | OPTUMRX CORE PLATFORM - TASK MASTER |
ORx_Platform_Taskmaster-SPT |
Other¶
| Team | Assignment Group (in ServiceNow) | Contact Person |
|---|---|---|
| Cloud Ops Team | ORX Public Cloud Ops - SPT |
GOURAB NANDI |
Note¶
-
Business Service has to be added in "Impacted Service tab" if required
-
Assignment Group has to be added in Change Task of "Change Tasks tab" if required
By Parth Shah, last updated on 16 September 2025.